Return Policy

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Return Timeframe

For service-related issues, Vorlumendhar requires that concerns be reported within 24 hours of service completion. This timeframe allows us to:

• Address issues promptly while conditions are still fresh
• Assess service quality accurately
• Take appropriate corrective action in a timely manner

Concerns reported after the 24-hour period may not be eligible for service corrections or refunds, though we will review each case individually.

Return Conditions

Service corrections or refunds are available under the following conditions:

• The cleaning service did not meet the agreed-upon standards or scope of work
• Issues are reported within 24 hours of service completion
• Reasonable documentation or description of the issue is provided
• Reasonable access to the property is available for re-cleaning, if required
• The issue was not caused by customer interference or circumstances beyond our control

All return requests will be assessed on a case-by-case basis, and we reserve the right to inspect the property if necessary.

Return Shipping Costs

As Vorlumendhar provides residential cleaning services rather than physical products, shipping costs are not applicable. However, the following applies:

• There are no shipping or delivery fees associated with service corrections
• If a re-cleaning visit is required, there are no additional charges for the return visit when the original service did not meet standards
• If a return visit is required due to customer-caused circumstances (such as denied access during original service), additional charges may apply

Return Process

If you need to request a service correction or return, please follow these steps:

1. Contact Vorlumendhar within 24 hours of service completion via phone (+64 4 979 7030) or email (messageY3mxs9K1m)
2. Clearly describe the issue or areas of concern
3. Provide relevant details such as service date, specific areas affected, and any photographs if helpful
4. Allow us to review your concern and respond within 1-2 business days
5. Work with us to determine the appropriate resolution, which may include re-cleaning, partial refund, or other mutually agreeable solutions

We aim to resolve all service concerns within 3-5 business days of receiving your request.

Non-Refundable Services

The following situations are not eligible for returns or refunds:

• Services that were completed as agreed and meet the agreed-upon standards
• Issues caused by customer interference, denied access, or customer-provided incorrect information
• Pre-existing damage or conditions that were not caused by our cleaning services
• Normal wear and tear or damage that occurs during normal use
• Concerns reported more than 24 hours after service completion, unless exceptional circumstances apply
• Requests made after the satisfaction guarantee period has expired

General Legal Requirements

This Return Policy is provided in accordance with New Zealand consumer protection laws. As a service provider, Vorlumendhar is committed to:

• Complying with the Fair Trading Act 1986, which prohibits misleading or deceptive conduct
• Meeting the guarantees under the Consumer Guarantees Act 1993, including that services will be performed with reasonable care and skill
• Ensuring services are fit for purpose and performed within a reasonable time
• Respecting your rights as a consumer, including the right to remedies for services that do not meet guarantees

This policy does not limit your rights under New Zealand consumer protection laws, which may provide you with additional protections.

Order Cancellation Policy

You may cancel scheduled cleaning services with Vorlumendhar under the following conditions:

Advance Cancellation

Cancellations made with at least 24 hours notice:

• No cancellation fee applies
• For prepaid services, a full refund will be processed within 5-10 business days
• You may reschedule the appointment without penalty

Late Cancellation

Cancellations made with less than 24 hours notice:

• A cancellation fee may apply, typically up to 50% of the service cost
• For prepaid services, a partial refund may be processed after deducting the cancellation fee
• Exceptions may be made for emergencies or unforeseen circumstances

No-Show Policy

If our team arrives at the scheduled time and is unable to access the property due to customer unavailability:

• A no-show fee equal to the full service cost may be charged
• No refund will be provided for prepaid services in no-show situations

Refund Procedure

If you are eligible for a refund, the following procedure applies:

1. Submit a refund request to Vorlumendhar via email (messageY3mxs9K1m) or phone (+64 4 979 7030)
2. We will review your request and determine eligibility within 2-3 business days
3. If approved, refunds will be processed to the original payment method used
4. Refunds typically appear in your account within 5-10 business days after processing
5. You will receive confirmation once the refund has been processed

Refunds will be issued using the same payment method used for the original transaction. If the original payment method is no longer available, alternative arrangements will be made.

For partial refunds, the refund amount will be calculated based on the specific circumstances and agreed upon before processing.

Service Satisfaction

Vorlumendhar is committed to providing quality residential cleaning services. If you are not satisfied with our cleaning service, please contact us within 24 hours of the service completion so we can address your concerns.

Service Corrections

If you are unsatisfied with any aspect of the cleaning service provided by Vorlumendhar, we will make reasonable efforts to correct the issue. This may include returning to your property to address specific areas that did not meet our standards.

Service Modifications

If you need to modify your cleaning service plan with Vorlumendhar, please contact us to discuss your needs. We will work with you to adjust your service schedule, frequency, or scope of work as needed.

Contact Information

If you have questions about our Return Policy, need to request a service correction, or wish to cancel or modify a service, please contact Vorlumendhar:

• Email: messageY3mxs9K1m
• Phone: +64 4 979 7030
• Address: 47 The Esplanade, Petone, Lower Hutt 5012, New Zealand

We aim to respond to all inquiries within 1-2 business days. For urgent matters, please call during our business hours.

Our customer service team is available to assist you with any questions or concerns about our services, returns, cancellations, or refunds. We are here to ensure your satisfaction with our residential cleaning services.