Privacy Policy

Last updated:

Introduction

Vorlumendhar respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our residential cleaning services.

Information We Collect

When you contact Vorlumendhar or use our cleaning services, we may collect the following types of personal information:

Contact information, including your name, email address, phone number, and residential address
Service-related information, including cleaning preferences, appointment schedules, and property details
Communication records when you contact us via email, phone, or through our website contact form
Website usage data, including IP address, browser type, pages visited, and time spent on our website

We collect this information to provide you with our cleaning services, schedule appointments, communicate with you about our services, and improve our operations.

How We Use Your Information

Vorlumendhar uses the information we collect for the following purposes:

To provide residential cleaning services and fulfill our service agreements
To communicate with you about appointments, service updates, and respond to your inquiries
To improve our cleaning operations, customer service, and website functionality
To comply with legal obligations and protect our legal rights
To send you marketing communications with your consent, where applicable

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), Vorlumendhar processes your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

Contract performance: To fulfill our service agreements and provide cleaning services
Consent: When you have given clear consent for specific processing activities
Legal obligation: To comply with applicable laws and regulations
Legitimate interests: To improve our services, prevent fraud, and ensure website security

Information Sharing and Disclosure

Vorlumendhar does not sell your personal information. We may share your information in the following circumstances:

With trusted service providers who assist us in operating our business, such as payment processors and IT service providers, subject to strict confidentiality agreements
When required by law, court order, or government regulation
To protect our rights, property, or safety, or that of our customers or others
In connection with a business transfer, merger, or acquisition, with notice to affected users

Data Security

Vorlumendhar implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of sensitive data during transmission and storage
Access controls and authentication procedures to limit access to personal information
Regular security assessments and updates to our systems
Staff training on data protection and privacy best practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking reasonable steps to protect your data.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to access: Request a copy of the personal information we hold about you
Right to rectification: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your personal information under certain circumstances
Right to restriction: Request limitation of how we process your information
Right to data portability: Request transfer of your data to another service provider
Right to object: Object to certain types of processing, including direct marketing
Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. Vorlumendhar ensures that appropriate safeguards are in place to protect your data when transferred internationally, including:

Transferring data only to countries with adequate data protection laws
Using standard contractual clauses approved by relevant data protection authorities
Relying on adequacy decisions or other approved transfer mechanisms where applicable

Data Retention Periods

Vorlumendhar retains your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

The duration of our service relationship with you
Legal and regulatory requirements that may require us to retain certain data
Our legitimate business interests, such as resolving disputes and enforcing agreements
The period for which you have given consent, where applicable

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Vorlumendhar's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the contact information provided below.

Third-Party Services

Vorlumendhar uses various third-party services that may collect and process information about you. These services include:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on our website. For more information, visit Google's Privacy Policy.
Google Ads Conversion Tracking: We may use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions.
Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. This service uses cookies to display ads to previous website visitors.
Google Maps API: We use Google Maps API to display location information on our website. When you interact with Google Maps, Google may collect information about your location and usage. For more information, visit Google's Privacy Policy.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your data.

Use of Cookies

Vorlumendhar uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. For detailed information about our use of cookies, please refer to our Cookies Policy, which is available on our website.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Policy Updates

Vorlumendhar may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last updated" date
Sending an email notification to the email address associated with your account, where applicable
Using other notification methods as appropriate under the circumstances

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how Vorlumendhar handles your personal information, please contact us:

Email: messageY3mxs9K1m
Phone: +64 4 979 7030
Address: 47 The Esplanade, Petone, Lower Hutt 5012, New Zealand

For users in the EEA, you also have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information violates applicable data protection laws.